The 2017 STAR Awards are a night to celebrate our star staff and volunteers. Please go ahead and nominate a person or a team who you think epitomises what being a STAR means, contributing in an extraordinary way to the success and culture of the Blind Foundation.

All STAR awards are to be submitted online where they will be treated in the strictest confidence and judged against the criteria for each individual category. You may nominate as many people or teams as you like.

The deadline for entries for the 2017 STAR awards has now passed. 

Entry Criteria

1)    In order to qualify for nomination, entrants must be a current Blind Foundation staff member or registered volunteer.

2)    The nominee must agree to being nominated and will be told who has nominated them.

3)    Last year’s winners cannot be nominated for the same category this year. Last year’s winners are listed below.

4)    Nominations must be received by 5pm Friday 9 December 2016.

Nominees will be judged on the following criteria:

1)    How positively they contribute to the Blind Foundation culture and vision.

2)    How they promote and live the essence of one or more Blind Foundation values of optimistic, connecting, empowering and aspirational.

3)    Their use of a solutions focused approach to issues and people.

4)    How they have met the specific criteria for each category.

Remember the more specific you are about the nominee’s STAR qualities the easier this will be for the judges.

 

2016 Winners

Champion: Julie Woods

Client Care: Paulette Adsett

Customer Service: Saba Howell

Innovation and Improvement: Chris Pigott

Living our values: Pat Boyle

Role model/leader: Mark Gear

Top Team: National Administration Team

Volunteer Recognition: Neill McKenzie

Categories

Living our values

‘Living our values’ award

To the person who best demonstrates the Blind Foundation values and solutions focused approaches, influences others to also live these values, and promotes the positive culture we aspire to.

Evidenced by:

  • Being seen as a positive contributor to the culture of the Blind Foundation and a role model that others recognise and look up to. Influences others to also behave constructively and positively.
  • Actively promotes and lives the essence of one or more of the Blind Foundation values: optimistic, connecting, empowering and aspirational.
  • Uses a solutions-focused approach to issues and people; acknowledges issues but looks for positive solutions and ways forward.

Client care

‘Client care’ award

To the person who has provided outstanding care to a client as part of the services they receive from the Blind Foundation, and made a real difference in the life of that person. Evidenced by:

  • Demonstrating high levels of professionalism and care for client/s needs through outstanding service delivery.
  • High levels of capability in performing their specialist role, married with an empathetic and supportive approach for clients.
  • Goes the extra mile for clients.  Provides them with an experience, while they are receiving a service.  Makes a tangible, positive difference in their lives.
  • Works in a way which enables independence and lifts the confidence of the client.

Customer service

‘Customer service’ award

To the person who has demonstrated outstanding customer service to internal and / or external customers and /or members of the public, and provides customer experiences which stand out and are valued. Evidenced by:

  • Demonstrates a consistently high customer service ethos to all stakeholders they interact with. Always friendly, helpful, communicates well, and responds quickly to enquiries and demands while managing expectations.
  • Provides a customer experience that delights, and leaves a positive impression of that person and the Blind Foundation.
  • Goes the extra mile and anticipates needs.

Champion

‘Champion’ award

To a person who has championed the Blind Foundation. They will have got involved in Blind Foundation initiatives such as fundraising, awareness raising or advocacy.  They will have encouraged people to support us (such as with donations, time, or expertise).

Evidenced by:

  • Actively promoting the Blind Foundation cause, looking for opportunities to tell the Blind Foundation story, winning people over to us.
  • Successfully wins support from individuals or organisations.
  • Role models and encourages all staff to play their part in generating support for the Blind Foundation, irrelevant of role or place in the organisation.

Role model/leader

‘Role model/leader’ award

To a person who demonstrates outstanding leadership, and positively influences others towards desired organisational and/or community outcomes. Evidenced by:

  • Stands out as someone who shows positive leadership, is prepared to stand up and take accountability for a desired outcome or direction that supports the organisation or community group they represent.
  • Role models a solutions-focused approach with people and problems; looks for ways to make things work; forward focused; sets themselves and others up for success.
  • Balances a focus on results and outcomes, with great interpersonal skills that gets the best out of people. Garners respect from others through the way they make things happen, but in a way that gets people on-board. Shows courage and determination. Prepared to confront issues constructively with people when need be.

Innovation and Improvement

‘Innovation and Improvement’ award

To the person or team who has made a difference – big or small – to clients, the Blind Foundation and / or our community by creating new or improved systems and methods, or driving new opportunities. Evidenced by:

  • An overview of the initiative and why it was undertaken.
  • Details of how the success and how it could be replicated by others in the organisation

Top team

‘Top team’ award

To the team who has built a great team culture, had great performance and strong service ethic, shown openness to improvement and change, and has been open to working with other teams and/or parts of the organisation, for the betterment of the whole. Evidenced by:

  • Great team atmosphere, culture and morale.
  • Great interaction with other parts of the organisation, and seen as accessible and responsive.
  • Supports the wider goals of the Blind Foundation, with dedicated staff and strong work ethic, and great team outputs.

Volunteer recognition

‘Volunteer recognition’ award

To the person who has made significant contribution and impact to the organisation and/or clients they serve in a volunteer capacity.  Evidenced by:

  • Goes the extra mile for clients and/or the Blind Foundation by providing an outstanding service which they value and which makes a tangible positive difference in their lives, either through their length of service or in relation to a special project or event.
  • Actively promotes the Blind Foundation, always looking for opportunities to ensure that current clients are aware of all of the services available to them, and that the Blind Foundation is promoted positively in their local community.
  • Is open to new ideas and to working in tandem with the Blind Foundation to deliver service and programmes that meet the changing needs of the organisation and its clients.