Help with technology is just a phone call away
Meet Leeanne Wojtowicz, Adaptive Communications Instructor, who is based at Fale Kotuku in South Auckland. She has worked with the Blind Foundation for 10 years, and loves helping people with their technology and communication needs.
We asked Leeanne a few questions about her role.
What do you enjoy most about your role?
Number one would definitely be those moments when a client achieves something they didn’t think would be possible. Sometimes that can be after a long training programme, and other times it’s something simple and quick but I love that – it’s what inspires and motivates me in my work each day. I also love the variety of clients I get to work with.
What does a day in the life of an Adaptive Communications Instructor look like?
A day in my life could include:
- Teaching a client at their home how to use the built-in magnifier on their computer so they can continue to use email and access the internet.
- A visit to a workplace to assess someone for equipment and technology they may need to assist them with carrying out their job. I have worked with a variety of people including teachers, accountants, lawyers, pharmacists, receptionist/administrators, government department employees, HR consultants, musicians, cooks, nuns, and many of our own employees at the Blind Foundation.
- A centre-based appointment for a touch-typing lesson with someone developing skills for study and employment.
- Teaching a client how to use voice assistant and dictation on their smartphone.
- A braille lesson with a young deaf-blind client to gain the skills for using braille technology to communicate with family, friends and in the wider community.
- Completing funding application assessment reports for clients that may be eligible through Workbridge, Accessable, or ACC, so they are able to obtain the necessary equipment and technology for daily life, work or study.
Is there a question that you get asked regularly?
Yes! And that’s the question about if braille is obsolete in the age of technology. My answer to that is that braille is even more relevant and usable now because of technology. Compact braille displays connect via Bluetooth to smartphones and computers and provide immediate access to information in braille. Braille is still the only true equivalent to print, and being able to read instead of always listening to information is essential for many people.
How long does it take to get help related to technology and communication at the Blind Foundation?
The Adaptive Communication and Adaptive Technology Services (ACATS) team aims to contact all clients referred to our service within 10 working days to talk to them about their request.
Need technology or communications support? Contact us on 0800 24 33 33.